Scale Customer Success and Onboarding with AI 

Our AI CSM onboards and trains customers on auto-pilot, reducing time to value and increasing account activation.
It’s a 10x hire to your team - at a fraction of the cost.
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Post-sales organizations can scale customer success without hiring more

Berry takes the white-glove onboarding experience and offering it at scale. Our AI CSM comes with superpowers to 10x the capacity of any human customer success managers:

Infinite Knowledge

It retains an unlimited memory of your entire product knowledge base and remains constantly updated - retraining only takes seconds, not days or weeks.

Human-like Thinking

It knows how to guide customers in problem discovery and change management, even when customers struggle to articulate their needs effectively.

Instant Strategy Adoption

Like a sponge, it absorbs any new CS strategy and implements it instantly. For example, it can pinpoint specific features to promote, driving adoption and enhancing retention.

Technical Expertise

It also excels as an engineer, providing support on code-related inquiries and complex logical reasoning.

Available 24/7

It never rests and serves as a reliable companion to every customer, offering assistance whenever they require it.

Co-pilot for CSM

Berry's AI CSM acts as a co-pilot to your human CSMs, assisting them in answering customer questions, creating success plans, and streamlining their workflow.

Use Cases

Scale white-glove CS playbook
and motions through AI

Our mission is to democratize white-glove onboarding through AI, ensuring that every customer receives the finest onboarding experience and finds value as quickly as possible.

1-on-1 Customer Training/Onboarding

Hand-hold customers through onboarding or any pre-defined training program, offering assistance, answering queries, and evaluating user proficiency.

  • Accelerate Onboarding
  • Drive Activation

Addressing Complex/Technical Customer Inquiries

Provide precise and immediate solutions to intricate product inquiries related to scripting, coding, integration, automation, and analytics; reducing response time from hours to seconds.

  • Enhance CSAT

CSM AI Co-pilot

Learn how a CSM works and do everything for them: responding to customer inquiries, summarizing meeting notes, composing follow-up emails, sending regular check-in emails, and automatically logging actions/notes in different systems on behalf of the CSM (or interacting with any third-party systems a CSM uses).

  • Increase CSM’s Book of Business