Berry takes the white-glove onboarding experience and offering it at scale. Our AI CSM comes with superpowers to 10x the capacity of any human customer success managers:
It retains an unlimited memory of your entire product knowledge base and remains constantly updated - retraining only takes seconds, not days or weeks.
It knows how to guide customers in problem discovery and change management, even when customers struggle to articulate their needs effectively.
Like a sponge, it absorbs any new CS strategy and implements it instantly. For example, it can pinpoint specific features to promote, driving adoption and enhancing retention.
It also excels as an engineer, providing support on code-related inquiries and complex logical reasoning.
It never rests and serves as a reliable companion to every customer, offering assistance whenever they require it.
Berry's AI CSM acts as a co-pilot to your human CSMs, assisting them in answering customer questions, creating success plans, and streamlining their workflow.
Hand-hold customers through onboarding or any pre-defined training program, offering assistance, answering queries, and evaluating user proficiency.
Provide precise and immediate solutions to intricate product inquiries related to scripting, coding, integration, automation, and analytics; reducing response time from hours to seconds.
Learn how a CSM works and do everything for them: responding to customer inquiries, summarizing meeting notes, composing follow-up emails, sending regular check-in emails, and automatically logging actions/notes in different systems on behalf of the CSM (or interacting with any third-party systems a CSM uses).