Your customer data is safeguarded in Berry's security fortress

Berry is committed to delivering exceptional Security and Compliance services, meticulously crafted to cater to the unique requirements of Fortune 1000 companies. We integrate robust security practices in every aspect of our business, from advanced AI development to team training, ensuring the utmost protection of our platform and customer data.
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SOC 2 Certified

Berry undergoes a SOC 2 Type II audit annually, ensuring compliance with AICPA's Trust Service Criteria in Security, Availability, and Confidentiality. Our process includes submitting a comprehensive Risk Management strategy, highlighting our commitment to data integrity and security.

GDPR Ready

Berry offers a comprehensive suite of controls designed to fully support compliance with the European Union's General Data Protection Regulation (GDPR).

Physical security

Berry's infrastructure is hosted on the robust Amazon Web Services (AWS) platform, leveraging their extensive experience in designing and operating large-scale data centers. AWS's data centers represent the pinnacle of modern engineering and architectural practices, ensuring an exceptionally secure environment for our data storage and management.

Data Security

Protecting Your Customer Data is
Our Top Priority

At Berry, we recognize the critical importance of safeguarding your customer data. Our commitment goes beyond mere promises; we embed the principles of trust, security, and robust governance into every facet of our operations.

Your data in a security fortress

Customer trust means everything to us! That's why our commitment to safeguarding your data is not just a promise; it's a core principle that we live by every day. Our dedication to maintaining customer trust is unwavering, and we leave no stone unturned in ensuring the utmost security of your data, and here’s how we do it.

    Uncompromising data encryption and processing

    Fortified data at rest: every piece of your data is securely encrypted while it's stored, ensuring it's impenetrable to unauthorized access.

    Robust protection in transit: as your data travels, it's guarded by TLS encryption, compliant with the highest SOC2 standards, creating a secure pathway resistant to interception or intrusion.

    Triple-layer data processing - no direct use of customer data for AI training

    Our AI training comes with a privacy shield. No customer data is directly used for AI model training. Our triple-layer safeguard unfolds in three steps:

    Step 1

    Data Anonymization

    We employ state-of-the-art technologies to meticulously remove any identifiable details, safeguarding individual and organizational privacy.

    Step 2

    Synthetic Data Generation

    We transform customer data into synthetic versions; think of this as a seasoned technical writer converting customer inquiries into generic FAQs.

    Step 3

    Data Approval

    Every data entry undergoes a thorough review by a dedicated human, ensuring absolute data sanitization before any training occurs. And then, only then, will we use the human-approved data to do model training.

    Your data is yours - period

    No cross-usage commitment: your data will never be utilized to train any base models that could be serving other customers - a foundational principle we firmly stand by.

    100% data isolation: each customer's data is kept in a completely segregated environment, ensuring your information remains distinct and untouchable by others.

    The line is crystal clear; your data belongs to you, always.

      Prepared at all levels - from code to culture

      Security in our DNA: privacy and security aren't just features; they're foundational to everything we do. Every team member, from engineers to executives, receives in-depth training in the most comprehensive privacy and security practices. We don't just meet standards; we set them, high.

      Questions about security at Berry?

      We’d love to answer them. Check out our FAQ Page or
      feel free to email us at security@berryapp.io
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